Frequently Asked Questions
Everything you need to know about your tropical delivery.
How do you ensure the freshness of the fruit during shipping?
We use climate-controlled packaging and express shipping methods to ensure your exotic fruits arrive at the peak of ripeness and flavor.
Where do you source your exotic fruits from?
We partner directly with sustainable farms across Southeast Asia, South America, and Africa to bring you the highest quality seasonal varieties.
What happens if my fruit arrives damaged?
Since our products are perishable, we offer a freshness guarantee. If your order is damaged, please send a photo to our support team within 24 hours for a refund or replacement.
Do you offer international shipping?
Currently, we only ship within the continental United States to ensure our transit times stay short enough to maintain fruit quality.
How can I tell when my fruit is ready to eat?
Every order includes a digital ripening guide that explains the specific scent, touch, and color cues for each fruit in your box.
Are your fruits organic?
While not all our partner farms are certified organic, we prioritize growers who use traditional, pesticide-free, and sustainable farming practices.