Returns & Exchanges

Due to the perishable nature of our exotic produce, we offer a satisfaction guarantee to ensure you receive only the highest quality fruits. If your order arrives damaged or unsatisfactory, please notify us within 24 hours of delivery for a full refund or replacement.

Return Process

• 1.
  Document the Issue

  Take clear, high-resolution photos of the fruit and the shipping packaging as soon as you notice a quality concern.

• 2.
  Contact Support

  Email our freshness team at [email protected] with your order number and the photos of the affected items.

• 3.
  Quality Assessment

  Our team of pomologists will review your claim within 1 business day to determine the cause of spoilage or damage.

• 4.
  Resolution

  Once approved, we will issue a direct refund to your original payment method or expedite a fresh replacement shipment at no cost.